Professional History

- Developing IMT portfolio strategic plan, upgrade cycle, and initiatives
- Supporting delivery of IMT objectives and development of project milestones
- Developing reports related to Ambulatory care KPIs and metrics
- Liaising with cross functional teams on key hospital technology initiatives
- Build, deployment, and maintenance of EpicCare applications
- Leading review of testing methodology and accuracy of test scripts
- Providing support for integration of third-party clinical applications with central system
- Fulfilling data and report requests via Reporting Workbench, Clarity databases
- Developing dashboards and views through QlikView and PowerBI
- Supporting development of SickKids data governance model and integration of clinical databases
- Ad hoc troubleshooting of break fixes and system interruptions

- Led partnership with OntarioMD for SAR-EMR integration involving requirements elicitation, business process modeling, and iterative development
- Managed a team of analysts to support various IM/IT systems as part of CCC, OCSP, and OBSP programs
- Managed relationships and engaging stakeholders to support optimization requests, key deliverables, and resourcing
- Led logistics for the FIT Kit Data Submission Portal (DSP) development as part of Colon Cancer Check Program
- Led development and review of Data Dictionary, Minimum Data Set, and File Specifications for lab submission files
- Developed test cases for purpose of UAT in SAR, GI Endoscopy, InScreen, and ERDM systems
- Developed ITIL-based SOPs for lab and IM/IT maintenance
- Analyzed and reviewed service performance against SLOs/SLAs to align with corporate strategies

- Primary role of systems analyst in building, testing, and optimizing Epic EMR system implementation for hospital billing and finance application (Resolute)
- Access and Revenue Cycle Readiness (ARCR) Lead as part of Epic’s Operational Readiness Program
- Led Operation Summit for the senior leadership team, highlighting risks and mitigation strategies related to Finance, ROI, and Patient Access
- Led application testing, parallel revenue cycle testing, and collaborated with clinical teams for charge and integrated testing in six-month cycle
- Led project for credit card integration between Epic EMR and Tempus PaymentMate
- Project lead for data conversion during the implementation of Epic data warehousing to replace the pre-existing legacy software systems
- QA and conformance testing with West TeleVox, Plexxus, and Wayfinding App to enhance the patient experience
- Ensured Go Live Readiness by carrying out a Technical Dress Rehearsal (TDR) for both administrative and clinical care areas via Citrix

- Led project for disentanglement of IBM towers and SLA related to IT Financial Management
- Internal analyses of various contracts (MS, Oracle, BES) and renegotiating under budget
- Financial analysis of client IT contracts and assets, leading to reduction in IT spending
- Planning, creating and executing statements of work for various deployments of Office 365 and offsite data backup (HIPAA compliant servers)
- Significant experience working with clients directly, setting up new systems and performing thorough walkthroughs and use case scenarios
- Conducted joint application design (JAD) sessions for in-house software
- Developed training materials for WordPress web and Android development modules
- QA document development and beta-testing of contract management software for third party software company; developing use case scenario document for end user with use of SDLC

Degrees and Certificates

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