Multi-certified information technology professional with experience in leading IT operations and application projects to increase efficiency and decrease costs. Expert in business intelligence, testing, requirements specifications, workflow design, business requirements assessment, project plans, and technology solutions for business systems. Proven ability to lead teams, resolve conflicts, and manage resources.
University of Waterloo
York University
York University
The Hospital for Sick Children
- Supporting delivery of IMT objectives and development of project milestones
- Developing reports related to Ambulatory care KPIs and metrics
- Liaising with cross functional teams on key hospital technology initiatives
- Build, deployment, and maintenance of EpicCare applications
- Leading review of testing methodology and accuracy of test scripts
- Providing support for integration of third-party clinical applications with central system
- Fulfilling data and report requests via Reporting Workbench, Clarity databases
- Developing dashboards and views through QlikView and PowerBI
- Supporting development of SickKids data governance model and integration of clinical databases
- Ad hoc troubleshooting of break fixes and system interruptions
Cancer Care Ontario
- Managed a team of analysts to support various IM/IT systems as part of CCC, OCSP, and OBSP programs
- Managed relationships and engaging stakeholders to support optimization requests, key deliverables, and resourcing
- Led logistics for the FIT Kit Data Submission Portal (DSP) development as part of Colon Cancer Check Program
- Led development and review of Data Dictionary, Minimum Data Set, and File Specifications for lab submission files
- Developed test cases for purpose of UAT in SAR, GI Endoscopy, InScreen, and ERDM systems
- Developed ITIL-based SOPs for lab and IM/IT maintenance
- Analyzed and reviewed service performance against SLOs/SLAs to align with corporate strategies
Mackenzie Health
- Access and Revenue Cycle Readiness (ARCR) Lead as part of Epic’s Operational Readiness Program
- Led Operation Summit for the senior leadership team, highlighting risks and mitigation strategies related to Finance, ROI, and Patient Access
- Led application testing, parallel revenue cycle testing, and collaborated with clinical teams for charge and integrated testing in six-month cycle
- Led project for credit card integration between Epic EMR and Tempus PaymentMate
- Project lead for data conversion during the implementation of Epic data warehousing to replace the pre-existing legacy software systems
- QA and conformance testing with West TeleVox, Plexxus, and Wayfinding App to enhance the patient experience
- Ensured Go Live Readiness by carrying out a Technical Dress Rehearsal (TDR) for both administrative and clinical care areas via Citrix
eSphere Ltd.
- Internal analyses of various contracts (MS, Oracle, BES) and renegotiating under budget
- Financial analysis of client IT contracts and assets, leading to reduction in IT spending
- Planning, creating and executing statements of work for various deployments of Office 365 and offsite data backup (HIPAA compliant servers)
- Significant experience working with clients directly, setting up new systems and performing thorough walkthroughs and use case scenarios
- Conducted joint application design (JAD) sessions for in-house software
- Developed training materials for WordPress web and Android development modules
- QA document development and beta-testing of contract management software for third party software company; developing use case scenario document for end user with use of SDLC
SQL
Bootstrap
Python
HTML/CSS
EMR
Excel
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